For those of us who do not provide direct care to customers, clients, or patients, it is easy to forget how demanding service-based roles can be. Providing personalized, around-the-clock attention is physically and emotionally exhausting. Initial communication, and necessary follow-ups, are both time-consuming and difficult to track as they accumulate in voicemail and email inboxes. Social workers, physicians, therapists, and teachers know that their job rarely consists of a standard 8-hour workday. Even when these professionals are technically “off-the-clock”, they still maintain open communication channels with those they serve. Managing these communication channels, while still respecting time away from work, is a pervasive challenge in service-based industries.
TextUp, a software platform for care providers, streamlines and manages essential communications for those responsible for personalized care. Founded by a team of social workers, Text Up uses technology to monitor text and call communications for service providers. Social work agencies, schools, medical care providers, and therapist offices have all marveled at the ease of communicating internally and externally through Text Up’s platform.Read More